Taxpayers waiting for refunds find little help from IRS's 'Where's My Refund' tool

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The big question many taxpayers are asking now is: “Where’s my refund?”

You’ve got a shot at getting a straightforward answer via IRS.gov. But then again, maybe not. Many taxpayers – who can’t get through the jammed phone lines at the Internal Revenue Service – are complaining that the “Where’s My Refund?” online tool isn’t helping them, either, according to critics.

“If they use the ‘Where’s My Refund?’ or ‘Where’s My Amended Return?’ tools, they get in essence, technologically, what would be a shrugged shoulder,” U.S. Rep. Jody Hice said during a House Oversight and Reform subcommittee hearing on April 21. 

The Georgia Republican said his office has heard from taxpayers who are “absolutely at their wit’s end.” 

“They’ve not gotten their tax refunds and they need that money.” 

IRS ANSWERS:We fought the IRS, sort of, and finally got someone to answer the phone

IRS LAGS:IRS backlog won’t end after tax deadline. The paper return system needs an overhaul.

Many Americans are in limbo waiting for their tax refunds.

Was my return lost? 

Not being able to figure out what’s going on only triggers even more anxiety for taxpayers who are waiting and waiting for refunds that can be used to pay the rent, cover car payments, buy food and pay for other necessities.

Many, particularly those who file paper returns, end up being unsure whether the return was somehow lost in the mail. 



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