Dad sparks debate after having to scan $260 worth of groceries himself

4 mins read


Dad sparks debate after having to scan $260 worth of groceries himself because there were NO manned cash registers: ‘I only like self-serve if I’m buying three things’

  • A frustrated dad has sparked debate about the role of self-serve checkouts
  • He bought $260 worth of groceries from Coles and had to scan them himself
  • He claims none of the other checkouts were manned by employees
  • Some defended the supermarkets actions while others agreed it was tiresome 

An Australian dad has sparked a heated debate after claiming he had to scan $260 worth of groceries himself at the self-serve checkouts because he couldn’t find an employee to do it at Coles.

The customer, who shared a picture of his supermarket receipt on Facebook to back up his claims, complained that after he finished shopping at his local branch there wasn’t a soul in sight to scan his goods. 

‘You know what blows chunks?’ He said. ‘Doing a $260 grocery shop and having to scan it yourself. If you can’t afford staff then your business model is stuffed!’

In total he spent exactly $258.25 and was apparently forced to scan 61 items one by one.

The customer, who shared a picture of his supermarket receipt on Facebook to back up his claims, complained that after he finished shopping at his local branch there wasn't a soul in sight to scan his goods

The customer, who shared a picture of his supermarket receipt on Facebook to back up his claims, complained that after he finished shopping at his local branch there wasn’t a soul in sight to scan his goods

Despite his obvious despair a number of Facebook commenters defended the self-serve checkouts.

‘You don’t have to do anything,’ said one.

‘By the way, no staff have lost their jobs due to self service, they’ve been deployed to other parts of the business.’

Another said: ‘You chose to not use a teller. You chose not to wait. It isn’t going to get better if we all do it ourselves. Take the time to wait.’

But the disgruntled shopper wasn’t too pleased with the insinuation he was lying, stating once again that there was no other choice at the time.

‘There were no staffed checkouts! Not a single one!’ he said.

‘I’d love to see the staff redeployed to this part of the business. I like the self-serve if I’m buying three things, but not when I’m scanning a full trolley of stuff.’

ut the disgruntled shopper wasn't too pleased with the insinuation he was lying, stating once again that there was no other choice at the time (stock image)

ut the disgruntled shopper wasn’t too pleased with the insinuation he was lying, stating once again that there was no other choice at the time (stock image)

Others believed him and said they were finding less manned checkouts at the end of their supermarket shops too.

A Coles spokesperson told FEMAIL that self-serve checkouts are a preferred choice of checkout for many customers and offer ‘convenience and efficiency’.   

‘We are providing more choice to our customers in how they can choose to check out in our stores. The introduction of self-serve checkouts has not led to a reduction in the number of people working in our stores,’ they said.

‘The team members previously allocated to checkouts have been moved into the store to improve our offering to customers. Of course, if a customer would prefer to be served by a team member they are still available to happily serve them at the check-out.’

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